The eRenovate Guarantee Giveaway > ENTER NOW

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$25,000 Deposit Payment Protection and
our 88 Day Workmanship Guarantee.

We stand behind Verified by eRenovate™ Pros because they’re committed to you.
  When you hire a Verified Pro, can you get Peace of Mind like never before!

How it works

Start by using the Post My Project tool to submit your project, then we match you with 3 Verified Pros. After you receive quotes and are you’re ready to hire a Verified Pro of your choice, login and click the Hire This Pro button. Follow the easy-to-use Project Scope process on the eRenovate platform, where you can also easily keep track of all your key project details. To be protected by the eRenovate Guarantee, you use the Post My Project tool, use the Project Scope process, and upload your signed Contract that you enter into with your selected Verified Pro into the Project Scope on eRenovate.

In the rare event that an issue arises, you can Report an Issue available in the Project Scope interface, to get the issue resolved with the Verified Pro. The eRenovate Project Success Advisors are here to help along the way when required. You can review the full Terms and Conditions here.

What it covers

The eRenovate Guarantee offers consists of two key elements;

  • up to $25,000 Deposit Payment protection, and/or
  • The 88 Day Workmanship Guarantee

The Deposit Payment protection covers an initial payment made directly the Verified Pro you hired via eRenovate to start the project, in the event that the Pro disappears or misappropriates the deposit funds,

Workmanship Guarantee is directly and primarily related to the project scope performed by the Verified Pro you hired via the eRenovate website, using the eRenovate Guarantee process. The Workmanship Guarantee must be a result of services rendered based on your original project. Add-on projects or future projects not requested through eRenovate, even if completed by a eRenovate Pro, are not covered.

FAQs

The eRenovate Guarantee covers residential projects big and small, in over 20 categories, from electrical work to a major reno. Please note, the eRenovate Guarantee only covers the eRenovate homeowner (the “Homeowner”) who enters into a signed contract with an active Verified by eRenovate™Pro (a “Verified Pro”) using the eRenovate Guarantee Process (the “Project Scope”).

Any projects taking place outside of the eRenovate Platform, or contracts entered into outside of the eRenovate Process, with or without a Verified by eRenovate™ Pro, are not covered by the eRenovate Guarantee.

Homeowners and Verified Pros are required to use the eRenovate Guarantee Process, in particular the Project Scope Details interface, to be protected under the eRenovate Guarantee.It’s important to understand that you must upload yoursigned contract between you and the Verified Pro you hired, intothe Project Scope Details interface.

If you enter into a contract with a Verified Pro, outside the eRenovate Guarantee Process,you will not be protected by the eRenovate Guarantee under our Terms and Conditions nor will you receive any of the safeguards that the eRenovate Guarantee Platform delivers.

If a Verified Pro asks you to enter into a contract outside our eRenovate Guarantee Process- - or if you think a Verified Pro might be abusing theeRenovate Guarantee Process, let us know by clicking the flag icon to report the incident. Entering into contracts outside the eRenovate Guarantee Process may put you at greater risk of fraud and other common project issues.

With decades of experience, eRenovate and our partners created a streamlined eRenovate Guarantee Process called the Project Scope Details, to assist both parties to help provide a clear understanding of the expectations of both parties for a smooth project.

The eRenovate Guarantee Platform uses our proprietary Project Scope Details interface and process,designed to clearly outline Project Cost, progress, messages, key communication points, storage for key documents such as your signed contract, a File Manager, and even a Private Notes area. It’s the first ever platform to help with a smooth process and clear expectations. The Project Scope Details also offers Payment Schedules with Milestones to create clear commitments and expectations.

The two parties are to follow the easy-to-use Project Scope Details process from the eRenovate Guarantee, including reporting any workmanship issues, and confirming project completion.

Anykey Project Scope changes occuring outside the Project Scope Details interface are not covered by the eRenovate Guarantee, and may impact the validity of any claims your report.

In the rare event a Workmanship issue arises, you are required to use the Report an Issue tool, via the Project Scope Details interface, for issues to be acted upon by the Pro. eRenovate requires you and the Pro to make every good faith attempt to resolve Workmanship Issues; Most issues are resolved amicably,

Our first priority is to facilitate conversations between you and the Verified Pro to discuss and resolve the concerns directly. If this is unsuccessful, and at eRenovate’s discretion, we will start an internal eRenovate Process to determine the best solution based on whether it was a Deposit Payment issue or a Maintenance (workmanship) related issue.

At eRenovate, we are homeowners too and understand the stress involved in renovating, especially when issues arise. The good news is, the eRenovate Guarantee partners are well experienced in effectively resolving these issues.The time line for the resolution process is different in each case, with many different factors.

For Deposit Refunds, you can expect that within 10-15 days of the date that eRenovate provides written notice that the Deposit is due to the Pro, or that the project must be completed (the “Deposit Notice”), you will either receive a refund of your Deposit, or the Verified Pro will have begun taking steps to resolve the matter. The length of time that it will take eRenovate to issue the Deposit Notice will depend primarily upon the following:

  • - how quickly you report to eRenovate,
  • - the responsiveness of the Verified Pro, and evaluating their situation,
  • - the communication between eRenovate, our Insurance partner and the Verified Pro,
  • - thoroughness of correspondence, documentation and dialogue between you and the Verified Pro uploaded to the system, including the Signed Contract between you and the Pro,

For Maintenance related issues, you can expect that within 10-15 days of the date that eRenovate provides written notice that the Verified Pro has failed to comply with their Maintenance Obligations (the “Maintenance Notice”) either the Verified Pro or eRenovate will have begun rectifying the default of the Maintenance Obligations. The length of time that it will take eRenovate to issue the Maintenance Notice will depend primarily upon the following:

  • - how effectively you and the Verified Pro communicate to resolve the matter,
  • - how quickly you respond to eRenovate
  • - the nature of the workmanship issue and complexity of your project
  • - contract, correspondence and other documentation between you and theVerified Pro uploaded to the system.

Yes absolutely, we are always here to help. For questions, comments and feedback about eRenovate and the eRenovate Guarantee, please feel free to use our Contact Us form. Remember, if you wish to Report an Issue about your Project, you are required to use the Report an Issue tool via the Project Scope Details.

No. The eRenovate Guarantee is not an Insurance Policy and does not insure you or any other person.

The eRenovate Guarantee only covers up to $25,000 Deposit Refund Protection and an 88 Day Workmanship Guarantee once the project is completed.

The eRenovate Guarantee does not cover any project that occurs outside of the eRenovate Guarantee Platform, any project that involves a business which is not Verified by eRenovate™,nor any project that involves an inactive Verified by eRenovate™ Pro.

The eRenovate Guarantee does not cover any cosmetic outcomes which a user is not satisfied with, that are unrelated to Workmanship or Maintenance issues.

The eRenovate Guarantee does not cover performance. The Guarantee relates to deposit payment protection, and an 88 Maintenance (Workmanship) Guarantee that is activated once the Homeowner and Verified Pro confirm that the project is 100% complete.

Each contractor is subject to a claim limit of up to $25,000 per project. Each contractor is also subject to an aggregate claims limit based on estimated revenues generated via the eRenovate platform. As a result, depending on the size and total number of claims against any single contractor, this could result in partial or pro-rata payments to Homeowners.

For further information please see full eRenovate Guarantee Terms and Conditions.

Terms and Conditions

Here is an overview of the unparalleled, eRenovate Guarantee. You can read and understand the full details of the eRenovate Guarantee in the Terms and Conditions.

The eRenovate Guarantee covers your projects when you: (i)use the eRenovate Post My Project tool (ii), areas a registered user (iii) hire an active Verified by eRenovate™ business on eRenovate using the Hire This Pro button, and (iv) follow the eRenovate Guarantee process and the Terms and Conditions.

  1. The eRenovate Guarantee can cover;

    1. Deposit Payment protection up to $25,000, incurred as a direct result of payment made directly to a Verified Pro, as per your signed Contract with your selected Verified Pro,
    2. an 88 Day Maintenance Guarantee providing protection for workmanship issues arising within the 88 day period upon project completion, directly related to the Project that was completed as part of your signed Contract with your selected Verified Pro,
  2. Among other conditions, you and your Verified Pro must use the simple eRenovate Guarantee process called the Project Scope Details and abide by the Terms and Conditions, to activate the project to be covered by the eRenovate Guarantee,

  3. The Project Scope Details does not replace the signed Contract entered into between you and the Pro, which must be uploaded onto the Project Scope Details, and clearly outline details as per the Terms & Conditions, in order to be covered by the eRenovate Guarantee. You are responsible for ensuring that your project and Contract meet the requirements of the Terms and Conditions.

  4. Any other project details beyond the project details on the signed Contract, are not the responsibility of eRenovate and are not covered by the eRenovate Guarantee,

  5. In the rare event a Deposit Payment issue arises, eRenovate requires users to make every good faith attempt to resolve the Deposit Payment issues with the Pro you hired. If unsuccessful, eRenovate will begin its internal process to ensure availability and payment of the Guarantee, if applicable to the Project.

  6. . In the rare event a Workmanship issue arises in regard to your project to which the Guarantee is available, you are required to use the Report an Issue tool on eRenovate to notify the Verified Pro. eRenovate requires both you and the Verified Pro to make every good faith attempt to resolve any Workmanship Issues. Most workmanship issues are resolved amicably,

  7. In the rare event a Workmanship issues is not resolved, eRenovate will use reasonable efforts to help Verified Pros resolve issues directly with you, by reviewing the Project Scope Details, the signed Contract between you and the Verified Pro, and all the Project related documents uploaded to the eRenovate platform , as required under the Terms and Conditions. If unsuccessful, eRenovate will being its internal process to determine your eligibility for the amount covering the Maintenance Damages as assessed, see the full Terms and Conditions,

  8. eRenovate’s obligation to pay any users any deposit or workmanship guarantees is conditional on (a) the user and Verified Pro abiding by the Terms and Conditions; and (b) eRenovate first receiving payment from its surety and/or insurance partners in regard to such guarantee claims.

Please remember to start your project on eRenovate using the Post My Project tool, click Hire A Pro button to initiate and follow the Project Scope Details process on eRenovate to be covered by the eRenovate Guarantee.