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Privacy | Renovation and Home Improvement Projects Matched with Verified Contractors │ eRenovate Homeowners

Privacy Policy

Privacy Statement

eRenovate Inc. (herein “Publisher”) respects the privacy of all visitors to the eRenovate Website (“Website”). By visiting and using the Website, and/or using the services avaialbe thru the website or mobile App, you acknowledge that you accept the practices and policies outlined in this privacy statement (“Privacy Statement”). eRenovate gathers and uses your personal and non-personal information when you visit this website: www.eRenovate.com, and/or the Mobile App. The Publisher reserves the right to change this Privacy Statement at any time by notifying visitors to this website of the existence of a new Privacy Statement.

What Information do we collect?

We do not collect personal information about you unless you specifically and knowingly provide such information to us. Instances where we may collect such information include:
  • Where you have entered one of our contest promotions;
  • Where you have posted a project on the website or App;
  • Where you have subscribed to our newsletter; or
  • Where you have disclosed personally identifiable information on blogs, forums, e-mail, or feedback forms.
We endeavor only to collect personal information necessary to the circumstances. In the above-mentioned instances, personal information collected may include your name, address, phone number, and e-mail address.

Collection of Information Through Username/Password System

Some parts of the Publisher website will ask you to provide us with the above-mentioned personal information along with a username and password. This username and password allows you to participate in certain online activities such as contests, promotions or our free online services. When it is necessary to contact you in connection with a particular online activity, this username and password is cross-referenced against the personal information you provided when you initially registered for the username and password.

What do we use your information for?

Personal Information is only used by the Publisher for the purposes stated at the time of collection or as otherwise set out in this section. If you have participated in an online activity, your personal information will only be used for the purposes of that online activity, unless you otherwise provide us with your consent. We may ask for your permission to use your personal information for other purposes; for example, to send you an e-mail newsletter or for marketing purposes. We will only use this information for these purposes if you have provided us with consent by "opting-in" during the user registration process. Any of the information we collect from you may be used in one of the following ways:
  • To evaluate and conduct a business relationship with you, including Find A Pro search or Get Estimates;
  • To personalize your experience (your information helps us to better respond to your individual needs);
  • To improve our website (we continually strive to improve our website based on the information and feedback we receive from you);
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs); and
  • To send periodic promotional or information emails
If you have entered and won one of our contests, your name, likeness, and city of residence may be published by us and/or our sponsors. Please check with specific contest rules and regulations for details. Non-personal aggregate information may also be extracted or compiled from the information we collect. Such information may be used to generate statistics and aggregate reports for internal use by the Publisher and its affiliates, subsidiaries, licensees, successors, assigns, suppliers, and advertisers. In this instance, these statistics and reports will contain only aggregated and no personally- identifiable information. Your identity is kept strictly anonymous. When you voluntarily disclose information on the blogs and chat areas of our web sites, your personal and other information disclosed in your communication shall become public information and can be collected and used by outside parties. Such activities are beyond the control of Publisher.

What are "Cookies" and How Do we use them?

"Cookies" are simple text files that web browsers place on computer hard drives when sites are visited. Cookies cannot damage files, nor can they read information from a user's hard drive. The cookie, by itself, doesn't tell us your e-mail address or who you are. When you participate in our activities, we do not store any personal information within cookies, nor do we link or combine information collected through cookies to any personal information submitted online. Publisher uses cookies to help us measure the number of visits, average time spent, page views, and other statistics relating to use of our sites. As a convenience for users, Publisher also uses cookies to remember non-personally identifiable user-names so that the need for multiple log-ins is eliminated. Please note certain features on our sites may not function if you do not accept cookies. Log data collected on web servers supplies Publisher with aggregate information on the number of visits to different pages on our site. Publisher uses such aggregate information to improve access to content based on visitors' browsers and operating system types to make our content available to as many visitors as possible. We do not link the log data collected to any personal information submitted online.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties any Personal Information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. In some instances, we use outside parties to administer contests, promotions, and other online activities on our behalf. This may involve the collection of personal information. In such cases, we ensure that the way in which any outside party collects and retains personal information conforms to our privacy regime. There may also be instances in which we are required by law to provide personal information without your consent. Such instances include emergency situations, or where required by governmental or other legal order. In such a case, we will tell you for what purpose such information will be disclosed and we will ask for your consent to "opt-in". If you want to share your personal information, you will have to respond affirmatively. If you do not respond, by default, we will assume that you do not want to be involved and your information will not be sold, rented, shared with or otherwise made available to outside parties.

Updating, Accessing or Deleting Your Personal Information

At any time and according to the terms of the Terms of Use policy, you may remove your personal information from our database by logging into http://www.eRenovate.com with your e-mail address and personal password and deleting your account.

Security

Publisher combines technical and physical safeguards with employee policies and procedures to protect your information. We work to protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you provide online at our Website. We will use commercially reasonable efforts to protect your information, continue to assess new technology for protecting information, and when appropriate, upgrade our information security systems. Further, we permit only authorized Publisher employees to access any Personal Information that you supply to us. If an employee misuses Personal Information, we will take disciplinary action, up to and including termination of employment.

Links to Other Websites

When you click on a link on a Publisher website that takes you to a website operated by another company, you will be subject to that website's privacy policies. Any links to third party websites from the Website are meant for your convenience only and do not in any way signify an endorsement by eRenovate of those websites, companies or content. eRenovate’s Privacy Policy does not apply to these outside websites.

What Else You Need to Know About Privacy at eRenovate.com

eRenovate Inc websites are committed to maintaining and protecting your privacy as a visitor to this website; however, we remind you that the internet is not a secure medium. As such, your privacy cannot be guaranteed when you communicate online or otherwise visit any website. The nature of internet communications means that your communications may be susceptible to data corruption, interception and delays. For more information about Publisher's privacy regime or on how to contact the Privacy Officer of the Publisher, privacy@erenovate.com.

- eRenovate's Contractor Privacy Pledge -

  • We will protect your information as carefully as our own sensitive information;
  • We will use the data and documents you entrust to us only for the purpose of the Verification process, and to match leads within your service area (“business purpose”);
  • We will safeguard your information just as we do our own;
  • We will contact you only for reasons associated with the business purpose, and not to sell any other product or service